Interview @ Bright Horizon Rosslyn ( Director- Rhonda & Front Desk)

We went to Bright Horizons today to speak with the Admin and management to understand how the whole day care process works. At the very outset of our conversation, the front desk lady described her responsibilities of managing the application as well as the day to day activities. She informed us that currently from receiving application, to processing the applications, maintaining wait lists, maintaining child records etc, everything was manual. Additionally she stressed that " she wished there was an online system through which parents could check the wait list process" so that instead of answering calls and replying to emails, she could focus on the more important work.

We also spoke to the center director to understand if they had any process currently in place to manage the systems. She told us that they used "IMS" to keep a track on the number of times a parent visits, calls, emails the center. She also told us that she maintains a binder for all the applications and keeps them in order of priorities. The Director is in charge of the binder and every time a family moved up or down the wait list, she manually moved around the applications in that order. She also told us about the wait list that they currently have. She had about 50 parents on wait list for infants, with around 50 infants already in the center. The wait list got shorter as the child progresses from infancy to toddler and above.