The team interviewed Jeanine Porter, the Regional Manager for 20 Bright Horizon centers in the DC Metro area. The interview was conducted to understand how the current systems operate and if they face any particular challenges in the whole process.
Here is the snippet from our conversations:
How do all the centers in the Bright Horizon network currently operate? The centers operate independently as some are client facing and some are community facing. But, there are corporate headquarters to streamline and oversee some of the common processes.
Are you using and system or solution to streamline or consolidate specific processes? We use an IMS system that allows us to manage staff parent interactions and helps enrollment managers pull out parent information from a central database.
Do you have a central online payment solution for parents? Yes, we are currently rolling out an online consolidated payment solution.
How transparent is the current wait list process? From a day care perspective, since each center has specific priorities to work around, we can't provide a unified wait list status to parents.
How much time do you typically spend on an average communicating with them about wait list and enrollment? It is roughly between 1.5 - 2 hrs daily.
What do you see as the biggest challenge? I believe, that parents feel robbed and cheated some way because they spend a lot of time and money to be on wait list not knowing if they will ever get a spot.
Here is the snippet from our conversations:
How do all the centers in the Bright Horizon network currently operate? The centers operate independently as some are client facing and some are community facing. But, there are corporate headquarters to streamline and oversee some of the common processes.
Are you using and system or solution to streamline or consolidate specific processes? We use an IMS system that allows us to manage staff parent interactions and helps enrollment managers pull out parent information from a central database.
Do you have a central online payment solution for parents? Yes, we are currently rolling out an online consolidated payment solution.
How transparent is the current wait list process? From a day care perspective, since each center has specific priorities to work around, we can't provide a unified wait list status to parents.
How much time do you typically spend on an average communicating with them about wait list and enrollment? It is roughly between 1.5 - 2 hrs daily.
What do you see as the biggest challenge? I believe, that parents feel robbed and cheated some way because they spend a lot of time and money to be on wait list not knowing if they will ever get a spot.
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