We interviewed the manager and teachers at the Children's House of Washington, a day care for children aged above 2.5 years. The day care facility was a small one with capacity of about 28 students. The school has been in the area for about 30 years with a good reputation in the neighborhood. When asked about the challenges they face in the admissions or admin process, they answered that since the school size is small they didn't necessarily see a challenge. The current payment system has been outsourced to a 3rd party. The school also didn't find any challenges with the wait list process. They never faced the issue of a greater demand than they could enroll. Our team probed the managers, if there was something that could be done in the current operational process that could be optimized, they replied that since the children our so few and parents come to drop and pick their kids daily, whatever news, information, events, sign up they need to carry out, they do it in person.
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