We interviewed Paula, a mother of two kids, on how her experience was looking for a child care service. With her first one, she just applied to one very reputable child care center in the DC area. She paid $100 to be considered for the wait list. After numerous calls and several years later, she hasn't still received a call. She felt cheated and robbed for nothing. She said that after such a bad experience with the 1st one, she applied to several day cares for her 2nd one. Although, she still has no better insight on whether her child will get a slot, she feels that at least one should open up. When asked if it would help to have someone take care of the wait list process, she replied "Oh my GOD! That will be a life savior." When asked what she feels could be the challenges, she felt that trust was important and that if she can actually trust the service to do an honest job. She was also scared if the day cares would discriminate parents who outsource the process to an agency.
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