We interviewed the staff at Bright Horizons day care center in DC to understand the similarities and differences in the operational process compared to other Bright Horizons center. They showed us a system which was installed at the entrance. The system was used by both parents and staff to communicate to each other. The parents could access the systems by entering their User ID. Any sort of message, updates or news to the parents were left on the system. The parents also used the system to leave messages for teachers and staff members. The manager also informed us that although each Bright Horizon center runs differently and caters to different communities, a lot of the operations are centralized and monitored and run by the central HQ.
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