Interview with Professor Jason Schloetzer

We caught Professor Schloetzer dropping his kid to the Hoya day care center. Our conversations revealed that they had to sign up for the day care center very early in the pregnancy. Also, they had to simultaneously sign up to several day care centers not knowing which one would eventually open up a slot. He brought a unique insight into the process by breaking the whole situation into that one of mismatch between demand and supply. He said that "the whole process is inefficient". Parents receive notifications about slots opening up way after they had signed up with other day care centers. Parents also did not call up day care centers to cancel up registrations once they accepted openings at some other centers. The whole process also costed a lot of money because to be put on hold each day care center had to be paid a certain amount of money.

Why do you like infant care/ day care services? The centers allow your kids to learn how to be social very early on in the process. These centers also allow kids to learn through active learning. On the side, it allows parents to have an active social life by going to all these different birthday parties and meeting new parents.     

What was the biggest problem that you faced? Ineffective wait listing process, transparent process and more timely feedback.